Frequently asked questions
Do you have a question? Here you will find all the answers about the ordering process and order processing, as well as everything about BAGS & PIECES and our concept.
If you have any questions about payment, shipping or returns, please click on the relevant pages in the footer for details.
Questions about the ordering process
If you have never put together a DIY box or DIY kit in our store before, you will find all the answers about the ordering process here.
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How does an order work?
Each of our DIY boxes is available in different leather textures and colors and is available as an item in the store. Currently, for example, these are smooth leather (smooth) and grain leather (grain) in seven different colors. Once you have decided on an item, you can click on "View leather colors and options" to open the configurator and put together your DIY box according to your wishes. In the first step, select the appropriate leather structure, leather color and the desired color of the metal parts and lining. The edge color and the leather sewing thread are matched to the selected leather color. Depending on the DIY box, you have further options in the second step, such as adding more metal details or one of the different carrying options. If you have chosen a statement strap as your carrying option, you can also select the width and design of the strap. Once you have selected your item and made your choice, you can add it to the shopping cart.
In the third step, you can personalize your leather accessory further with an embossing or the trapunto technique or add further accessories or supplementary items to your shopping cart in the fourth step.
During the ordering process, you will be guided step by step through entering your details, selecting shipping options and making payment.
What happens if my favorite color is no longer available?
Sometimes it can happen that we no longer have all colors available in both leather structures for all DIY boxes. The same also applies to some statement straps or other additional options such as carrying chains.
When options are sold out, they will be marked "Out of Stock" and you will not be able to order them. Unfortunately, we do not currently have a system to keep waiting lists, but we will regularly announce in our online store and on social media when we will have different colors and accessories available again. We also recommend that you subscribe to our newsletter to stay up to date!
Why do I have to order the carrying variant for my bag DIY box separately?
Your bag DIY box does not include a carrying option as standard. As many of our customers already have a carrying option (chain, leather strap or statement strap), we have decided to add the carrying option to the DIY box as an option.
If you don't yet have a carrying option or would like to use one to match your bag, you can put one together in the configurator. You can also order just the edging parts for a statement strap if you already have a strap and the matching carabiners to attach it.
Where can I enter my voucher/discount code?
When you have all the items you want in your shopping cart, click on the "Check out" button to go to the checkout area. Here you will see an overview of all products under which you can enter the voucher code.
Where do the leather and other materials come from?
The leather in our standard collection comes from a tannery in Veneto that has been working with leather for more than 20 years and supplies many well-known luxury leather goods labels. Using innovative methods, particularly in the area of water treatment and resource-saving techniques, the tannery combines traditional craftsmanship with modern expertise.
The leathers in our Special Editions mostly come from surplus sales from Tuscany or are our own productions that we have commissioned from Italian tanneries. Surplus sales are leftover stock from large luxury leather goods labels that no longer want to use these leathers as they work with seasonal collections. The leathers are carefully selected by us on site so that we can also offer very good quality and great special features. Treasure hunt, next level!
The other materials such as metal accessories, webbing and other supplementary items come from suppliers in the leather processing industry. We source these from all over the world, but in particular from Italy, Spain, Portugal, China and France, depending on where we find the best product for your DIY box.
Questions about manufacturing at home
We provide you with everything you need to make your DIY box. But how exactly does the production process work?
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Do I need any previous knowledge to get started with a DIY box?
You don't need any previous knowledge to make your own leather accessories with our DIY boxes! We want everyone, no matter how creative, skilled or experienced, to be able to make their own leather accessories with our DIY boxes.
Why are we so sure about this? Our DIY boxes are designed so that you sew the leather parts together yourself, glue them and finish the edges, but you don't have to cut anything to size or make holes. This guarantees that all parts fit together with millimeter precision. The individual steps are explained in detail in the instructions, and as the individual parts are already prepared, no questions remain unanswered when it comes to assembling the individual parts.
How do you manufacture your own leather accessories?
We have listed all the steps from ordering your DIY box to the moment you hold your finished leather accessories in your hands on our "How it works" page.
Of course, the individual steps are different for each leather accessory - how exactly and in what order you need to proceed is explained in detail in our step-by-step instructions, which we will send you when you order. Our basic videos will help you with the instructions.
Practical: Everything you need to make your leather accessories, including all the tools, is included in your box.
Why are all leather parts sewn by hand?
Saddle stitching is the traditional way of sewing leather that is still used today by fine tailors and luxury leather goods manufacturers all over the world. Even in a large traditional French house with the famous orange bags, the expensive models are still sewn by hand.
This is not only for idealistic reasons, but is also reflected in the longevity of your leather accessory: While the threads are only looped over each other in the lockstitch of the sewing machine, the threads are intertwined with each other in the saddler's seam, which is why the seam does not open completely even if a thread comes loose.
To guarantee the longevity of your leather accessories and to enable all DIY enthusiasts to make their leather accessories, we have designed all our DIY boxes using the saddle stitching principle. Although this takes much longer than sewing with a sewing machine, it is more durable and in the end you can say with full conviction that this accessory is 100% handmade. Once you've sewn a few stitches of saddle stitching, you'll also realize how relaxing it is to use your hands for once and not let the sewing machine do the work. A true #slowsewing project!
Can I also sew the accessories with my sewing machine?
The accessories CANNOT be sewn with a sewing machine. As the holes are already in the leather, it is impossible to hit the holes exactly with every stitch using a sewing machine. This is only possible with good old handwork. On the other hand, hand sewing makes your leather accessory unique and particularly durable.
How can I be sure that I am not making any mistakes?
Our detailed step-by-step instructions and explanatory videos will guide you through the entire production process.
Thanks to the prepared individual parts, the steps in the instructions are easy to follow and understand, so you can have fun getting creative and don't have to keep asking yourself "Did I get that right?".
As our leather parts arrive already cut out and with holes in them, you cannot "sew yourself up", for example, as the parts fit together exactly and there is only one way to sew them together.
And what happens if you do make a mistake?
Many of the individual steps, such as sewing the individual parts together, can also be undone by "sewing backwards" or unstitching the parts again. Even our special leather glue does not stick from the first second, but only after you have applied some pressure to the surfaces. So if you have slipped or glued parts together incorrectly, you can often "rescue" this again before it is final.
Of course, there are also moments when nothing can be saved and mistakes simply happen. That's not a problem either and we'll be happy to help you get your new favorite accessory in the end!
If you are at a loss, or if a particular part can no longer be used, please send us an email to [email protected] and we will find a solution together, for example by sending you a new part for a small logistics fee.
Where can I find the instructions and explanatory videos?
You will find our step-by-step instructions and explanatory videos on the basics on the order confirmation page and in your order confirmation as a download link.
How long does it take to make your own leather accessories?
The time you need to make your own leather accessories depends greatly on the individual DIY boxes and your wishes. Larger items such as bags require more time than smaller leather accessories such as planners or belts, as the seam lines are longer and therefore the time you need for sewing increases. As everything is sewn by hand, the sewing itself is the biggest time factor - but also the most fun!
Another aspect that influences the production time of your leather accessories is how many layers of edge color you apply to the leather edges. You can achieve a beautiful and long-lasting result after just two coats of paint. However, if you want to achieve a perfectly uniform edge without any unevenness, you can also apply four or five coats of edge paint. Both the application and the drying times in between will extend the production time of your leather accessories.
Why is it important to finish the leather edges with edge color?
The base coat and the edge color ensure a long-lasting finish for your leather accessories. After the leather parts have been sewn together, the edge color serves as an additional fixation to hold the edges together.
But the most important thing: the edge color seals the leather edges so that your leather is not only water-repellent from above on the surface, but also so that no moisture can penetrate the leather through the edges. Even if the moisture can't harm the leather itself, nobody wants a damp handbag, do they?
Furthermore, the edge color rounds off your leather accessory perfectly, giving it the finishing touch, so to speak. Many fine bag makers say that the precision and evenness of the edges show exactly how much time has been invested in the production of the leather accessory.
Questions for support
There is no problem or request that our support team cannot solve:
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Can I add something to my order at a later date?
If you have forgotten to add a supplementary item to your shopping cart in the rush to place your order, this is not a problem. Simply order the additional items you need as normal via the store and then write to our support team to add them to your open order - please don't forget to tell us the order number, this will make our search easier. We will of course refund you the double shipping costs 😊
Can several individual orders be sent together?
It is of course better for us if you order all items in one order. However, if you have ordered other items and would like to save on shipping costs, we can also send any outstanding orders together. Please send us a short message with the information which orders (please state the order numbers) should be sent together - we will take care of the rest.
What happens if I have not received an order in full?
We pack every order with love. Many individual steps are necessary. If we have forgotten to include something in your DIY box, please send us a message to [email protected] and we will send you the missing item by post.
Can I change my mind after I have placed my order?
We've all been there: you've decided on a color, ordered it and are still unsure whether it really matches your wishes.
As long as our stocks allow it and your order has not yet been completed, we can change the color of the lining, the metal parts and also the color of the leather on your order - but please don't let it become a habit 😉
Questions about BAGS & PIECES
Want to find out more about us? No problem!
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How did the idea for BAGS & PIECES come about?
How do you come up with the idea of designing DIY boxes for making your own leather accessories? It's not that easy to summarize in 10 sentences.
You can read the full story on our "The Story" page.
Is there a BAGS & PIECES store or workshops?
There is currently no BAGS & PIECES store. However, our DIY boxes are designed so that you can make your own leather accessories easily and without stress from home - alone as a cozy activity in your free time, or with friends in a larger group, for example at a relaxed girls' evening. Our DIY boxes have also been ordered for stag parties and have been a lot of fun!
You don't need a person to explain everything again thanks to the detailed instructions and our explanatory videos.
If you still have questions about production, you can reach us at any time by e-mail: [email protected]
Where do the designs of the leather accessories come from?
The designs for our leather accessories are created by our own team. When we offer new items, we always make sure that they are so simple in design that you can make them without any previous knowledge.
We also pay attention to a timeless and stylish design that you will still enjoy using in years to come and that suits every personal style. Our leather accessories are therefore real everyday essentials. After all, what a shame it would be if your new favorite accessory only goes with very special outfits!
How do I keep up to date with new products?
We are constantly expanding our designs and our leather selection!
To stay up to date and never miss out on new DIY boxes and leather colors and patterns, sign up for our newsletter!
Couldn't find your answer? Maybe your question has something to do with "Payment" and "Shipping" or "Complaints" and "Returns", please have a look there.
Is your question still unanswered? Then write us a message to [email protected] and we will get back to you!